How do I buy

You can purchase the goods offered by Moto24.ro in one of the following ways:

Online: by placing an order on this website

Offline:
Via email: send a message to
Order form: fill out here the quotation form/the customized order
 

Delivery procedure valid for Romanian bound customers: 

We offer free delivery for all orders in exces of 500 RON that will be shipped to a place included in our couriers destinations list. 

Free delivery is valid for parcels up to 4 KG. Any aditional kg will be charged at the flat rate of 2 RON/kg.

 

Online purchase guidelines:

Search for the products you are interested in, on our website. You can use the multiple search options provided (group by product category, filters)

After you find the product that satisfies your needs, on the relevant product page details, you can add it to your cart and you also have the option to select the product pieces desired. Very importantly, in the case of products where you need to select certain features (e.g.: size, colors) you need to do that before adding the product to the cart. Once you have added the product to the Shopping Card, you can either continue shopping (by repeating the steps above), or complete the order by pressing "SEND THE ORDER".

By pressing the button "SEND THE ORDER" you will be redirected to a page where you can opt for "Order directly" or "Log in". In case you opt for Order directly, fill out the invoicing/delivery data for either Natural or Legal person. If you opted for Log in, you need to log in with your user and password and go through the account setup steps.

In order to complete the order, you also need to follow the steps below:

• Select the desired product delivery and payment options.
• Review the entered data and complete the order by pressing "Order Confirmation"
• If you opted for electronic payment (bank card), you will be redirected to the secured payment processing pages.

Payment methods

Cash on delivery

You will pay the due amount to the courier upon the receipt of the ordered package. The invoice and the receipt corresponding to the ordered goods are in the package. The fees corresponding to the shipment/payment method you opted for are displayed in the final step of the order placement and they will be added to the overall order amount.

Online card payment

In order to secure transactions, www.moto24.ro uses the solutions powered by Netopia/Mobilpay and  Raiffeisen Bank/Plationline.ro .Your information is not stored at any time on the  www.moto24.ro server. The bank and the payment processors are the only institutions that come into contact with your information, and they provide full guarantee.

Fully secured online payments can be made using the personal or the company card. The accepted cards are: VISA (Classic and Electron) and MASTERCARD (including Maestro). The payment relies on a secured online transaction processing system offering confidentiality, safety and simplicity in the online purchase of services and goods. Card data are exclusively processed via the bank, our store does not request or store any kind of details regarding your card.

Please note: - No fees are charged for bank card payments!"

To correctly complete the transaction, you need to provide the card number (all the figures in the four blocks on front of the card, no spaces), the expiry date and the last three figures on the back of the card (CVV/CVC) available on the signature line (depending on the type of card, they may not be available).

Regardless of the currency in your account, the transactions are carried out in RON, according to your bank’s exchange rate.

Online payments using the Raiffeisen Bank Shopping Card, in 6 installments, no interest

Take advantage of the fixed monthly installment option, using the following shopping cards:
- Raiffeisen Bank Standard
- Raiffeisen Bank Vodafone
- Raiffeisen Bank Gold
How does the "Interest-free installment” facility work
1. You select “interest-free installment payments via the Raiffeisen shopping card” and select the desired number of installments – no more than 6
2. Make the actual payment
3. Check out in the monthly activity report the data on the equal interest-free installment and the reimbursement;
4. Reimburse the monthly installment by the due date, in order to benefit from 0% interest.
For more details on the Multishop program, access  http://carddecredit.ro/multishop

Online payments via credit card, in maximum 6 installments, no interest 

You can pay via credit cards issued by the following banks:

• BRD Finance
• Banca Transilvania
• Alpha Bank
• Credit Europe - Card Avantaj
• Garanti Bank

Payment order

We recommend that before you make the payment via wire transfer (payment order), you wait for a confirmation that all the goods you ordered are in stock and can be delivered. You will receive this confirmation shortly after your order has been registered. The proforma invoice will also be sent in electronic format. The goods are delivered after the transfer has been made into one of the accounts below:

Company name: SC TEMPO CONSULT SRL

RON Account: RO20 RZBR 0000 0600 1424 4289 / Bank: Raiffeisen Brasov

Sole registration code: RO16814846

* The goods shall be delivered after the amount is credited to our account. The payment confirmation can take 24 to 48 hours.

Cash or card payments upon personal collection of the goods from our store

In case you opt for personal collection of the goods from our store located in Brasov, you can make the payment in cash or by card.
Before coming to the store to collect your goods, please wait for our confirmation that all the goods in your order are in stock and can be delivered. You will receive this communication by phone and in writing when the order is ready for delivery.  After you receive the notification that your order is ready for pickup in our store, you have 3 business days to collect your order. If you do not collect it within this term, your order will be automatically cancelled.

Stock availability

In many cases, a product available at www.moto24.ro
can be available under
"In stock in the store (24h Delivery)" - these products can be ordered online and are immediately delivered.

“In stock in the warehouse (48h Delivery)" - the product is available in the internal or external supplier’s warehouse. Depending on the order date, the delivery term may vary between 1 and 2 business days.

"Available on order" - neither we, nor the supplier have a certain stock for the product. The delivery term will be communicated after the order is processed by our operators.

Special terms and conditions:

In case the prices or other details regarding the goods/special offers were erroneously displayed, including because they have been erroneously entered with the database, we reserve the right to cancel the delivery of the respective product and to inform the customer by phone/email on such error, as shortly as possible, if the product has not been delivered yet.

The order registration is not a confirmation. After the order is received, it will be processed by our operators in order to set the delivery details.

 Returns

In case the ordered product does not correspond to the presentation or in case it is faulty, you can have it replaced or you can request the reimbursement of its equivalent value within 30 days as of the receipt date.

According to article 9 paragraph 1 of the Government Emergency Ordinance no. 34 of 12 June 2014 on the consumer’s rights under the contracts concluded with professionals, you are entitled to withdraw from remotely concluded contracts, without an obligation to provide grounds for your decision, within 14 days as of the date when you, or a third party you mentioned, other than the carrier, physically receive the goods/the last of the goods.

In order to enforce your waiver right, you must inform us on your decision to do so, on the basis of an unequivocal statement, sent by email.

In case you decide to waive the contract, we will reimburse any amount we received from you, exclusive of the delivery costs, no later than 14 days as of the date on which we are informed on your waiver decision. The amount shall be reimbursed via the same payment method as the one used for the initial transaction, unless you have expressed your consent for a different reimbursement method; by all means, no fees shall be charged following such reimbursement.

Please ship the products or hand them over directly at our new address at Str. Bulevardul Griviței 1H, Brașov 500177 County of Brasov without unnecessary delays and, by all means, within no more than 14 days as of your waiver notice. The term shall be regarded as observed if the goods are sent back prior to the expiry of the 14-day term.

You will need to bear the direct product return cost.

You will only be held liable in case the value of the goods is reduced following the handling, other than required, according to the specific nature, quality and operation of the goods.

To return the goods traded by Moto24, you can contact us by phone, at 0371.238.588  extension - key 3

Our operators will provide support in choosing the return method and will provide you with the required details concerning the shipment address, the packaging or the courier company contact details.