Accessing, visiting, using, or purchasing products presented on the website www.moto24.ro implies acceptance of the terms and conditions listed below.
To be informed about all terms of use of this website, please read all the following sections.
Tempo Consult SRL reserves the right to make changes and updates to these terms and conditions, as well as to the offer, without prior notice and without specifying the reasons; Tempo Consult SRL also reserves the right to correct any omissions and display errors that may occur due to typographical mistakes or software product errors.
Tempo Consult SRL also reserves the right to inform the customer about the unavailability for delivery of a product that appears as in stock on the website.
Product sales are carried out through multiple channels (online and offline in our physical stores). No matter how much effort we make to maintain the accuracy of the information, stock discrepancies (differences between the recorded stock in the system and the actual stock) are inevitable. These discrepancies can cause a product to be incorrectly displayed as being in stock on the website, when in fact it may not be found or may be damaged. Consequently, we reserve the right not to deliver a certain product if we can no longer source it directly for your order (even if the payment was made in advance via bank card). In this undesired case of the impossibility to deliver a specific product, we will attempt to propose alternatives. If these alternatives are not accepted, we will proceed with refunding the payment to the card used for the purchase.
Promotional Codes and Discounts
General Definition
Moto24 may grant discounts in the form of promotional codes within commercial campaigns conducted through public or private channels (e.g., newsletter, SMS, customer accounts, partnerships, etc.).
Naming of Promotional Codes
Promotional codes may include numbers, letters, or symbolic combinations (e.g., MOTO19, VIP10, NEWS24).
The name of the promotional code does not guarantee the percentage value of the discount offered, as it serves exclusively as an identifier for the campaign.
Applicable Discount
The actual discount value associated with a promotional code is:
the one explicitly communicated in the material where the code was provided (e.g., email, SMS, banner, web campaign);
applicable according to the established conditions (e.g., validity period, minimum order value, eligible products, usage limitations);
not combinable with other discounts, except where otherwise stated.
Exclusions and Merchant’s Rights
Moto24 reserves the right to:
invalidate codes used outside their validity period or in violation of the communicated conditions;
modify, withdraw, or suspend promotional codes without prior notice in case of technical error, fraud, abuse, or misinterpretation;
refuse fulfillment of an order where a promotional code was applied improperly.
Please read the terms and conditions carefully each time you use this website. Continued use of the website implies acceptance of the changes made.
All content on the www.moto24.ro website is the property of Tempo Consult SRL and is protected by copyright law.
Using any of the elements found on the site without the written consent of Tempo Consult SRL, even if these elements carry protection markings, entails the consequences provided by the applicable legislation.
Tempo Consult SRL complies with the applicable laws regarding data confidentiality; www.moto24.ro and Tempo Consult SRL undertake not to disclose the personal data of the website’s users to third parties and to use them solely for the purpose of establishing contact with its customers, as well as for informing them about matters related to the website's operation, offers, and company policy.
www.moto24.ro and Tempo Consult SRL do not encourage SPAM, do not provide your contact details to third parties (natural or legal persons), do not sell, do not offer, do not exchange email addresses obtained through this site, and do not disclose your email address to other persons accessing the pages of this website, without your explicit consent.
Any user who has explicitly provided their email address on the www.moto24.ro website may request for it to be removed from the www.moto24.ro database. To delete the information you have provided from the database, it is sufficient to contact us and request this by phone, fax, or email.
Tempo Consult SRL does not assume responsibility for any data loss due to errors or potential security issues of the server hosting our website, or due to actions of third parties.
The delivery of the ordered products is carried out according to the options selected during the ordering process. Products can either be delivered via the chosen courier or picked up in person from the selected store.
For orders in which all products are available in the store’s physical stock (products displayed as being "In Store Stock"), delivery is usually made on the day the order is placed or at the latest on the next working day. No courier deliveries are made on Saturdays, Sundays, or public holidays.
Shipping costs may vary depending on the destination, weight, and size of the package. Shipping rates are set by the courier companies and may be paid at the DESTINATION (by the customer) or at the DISPATCH (in which case the shipping costs will be added to the invoice total; this method offers the advantage of reduced shipping costs based on contracts concluded between Tempo Consult SRL and its partner courier companies).
Tempo Consult SRL does not independently set shipping rates and is not the beneficiary of these amounts.
In the event that the prices or other details regarding products/promotions have been displayed incorrectly, including due to errors in the database, we reserve the right to cancel the delivery of the respective product and to inform the customer by phone/email as soon as possible about the error, provided the product has not already been shipped.
Order registration does not represent its confirmation. After the order is received, it will be processed by our operators for confirmation and to establish the delivery details.
Important information regarding the purchasing process can be found here: HOW TO BUY
In the case of purchases made by NATURAL PERSONS, the legal warranty period is 2 CALENDAR YEARS from the date of product purchase.
In the case of purchases made by LEGAL ENTITIES (COMPANIES), the standard warranty is 1 CALENDAR YEAR from the date of product purchase, except for certain products for which the warranty period is specifically indicated.
Products to be replaced during the warranty period must be returned to the SELLER’s service location, accompanied by a copy of the invoice that proves the purchase. The transport costs for sending the defective product will be fully borne by the BUYER, and the SELLER will send the replacement product at their own expense, after verifying the defect and the handling/installation method. The return of defective products must be done ONLY AFTER PRIOR NOTIFICATION OF A SELLER REPRESENTATIVE, clearly stating the IDENTIFIED DEFECT.
Visible defects must be reported at the time of receipt. A VISIBLE DEFECT means any defect that can be identified by simply examining the product. Any subsequent claims regarding this type of defect will not be considered. Receipt is considered completed on the same day the product was delivered and/or picked up by the client or a representative thereof.
The SELLER is exempt from the obligation to provide warranty if it is found that the products in question were mishandled or improperly stored, used for purposes other than those for which they were manufactured/sold, incorrectly assembled, suffered liquid immersion, mechanical or thermal shocks or any other kind, or came into contact with substances not required for the replacement/installation process.
The SELLER is also exempt from the obligation to provide warranty if it is found that the beneficiary of the repair performed by the BUYER has used/handled the product improperly, regardless of whether the SELLER informed the beneficiary about the warranty conditions for the repair. Failure to comply with the above-mentioned conditions leads to the loss of warranty.
Disputes
For any conflict between Tempo Consult SRL and its customers, an amicable resolution will be sought. If this is not possible, the dispute will be settled by the competent court in the territorial jurisdiction of the headquarters of Tempo Consult SRL.
Important information to consider when returning ordered products:
The transportation cost for returning products to Tempo Consult SRL will be borne by the customer;
Products must be in very good condition, unused or unworn; they may only be returned in their original packaging, without being damaged (no tape directly on the box or signs of impact);
If the products have a seal, it must not be broken – the product must be returned sealed;
Products that do not match the specifications on the website at the time the order was placed can be returned without any additional costs to the customer, following a written notification specifying the nature of the nonconformity. The customer may request a refund or replacement with a compliant product.
If www.moto24.ro cannot replace the product with a compliant one, the value of the product will be refunded.
If the ordered product does not correspond to its presentation or shows manufacturing defects, you may request its replacement or a refund within 14 days from the moment you received it.
According to Article 9, paragraph 1 of the Government Ordinance no. 34 of June 12, 2014 regarding consumer rights in contracts concluded with professionals, you have the right to withdraw from distance contracts, without giving any reason, within 14 days from the date on which you or a third party, other than the carrier, indicated by you, takes physical possession of the products / of the last product.
Customers of www.moto24.ro may return purchased products, in the original packaging, within 14 working days from receipt, without penalties and without providing any justification. The return of the products shall be made at the customer’s expense, using the same transport service used for the initial delivery. Tempo Consult SRL may charge additional fees for returning used, damaged products, or products without packaging, etc., in order to restore them to their original condition, which may range from 0 to 50% of the product’s original value. Tempo Consult SRL will refund the value of the order within a maximum of 7 days from the written withdrawal from the contract. The refunded amount does not include transportation costs.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement sent via e-mail.
If you withdraw, we will reimburse any amount we have received from you, excluding delivery costs, no later than 14 days from the date we are informed of your decision to withdraw from this contract. We will make this reimbursement using the same payment method used for the initial transaction, unless you have expressly agreed to another reimbursement method; in any case, no fees will be charged as a result of such a reimbursement.
Send the products back or hand them over directly to us at the address: Bdul Grivitei 1H, Brasov / 500177, Jud. Brasov, without undue delay and, in any case, no later than 14 days from the date you informed us of your withdrawal. The deadline is met if the products are sent back before the 14-day period has expired.
You will have to bear the direct cost of returning the products.
You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.
To return products sold by Moto24, please follow the procedure available here: PRODUCT RETURN.
What information we collect: name, surname, phone number, home address, email address, VAT registration number (if applicable).
How we use your data: for business and administrative purposes (primarily to contact you and to process the orders you place on our website), to fulfill our contractual obligations, to promote our goods and services, and in connection with our legal rights and obligations.
Disclosure of user data to third parties: the minimum necessary to fulfill our contractual obligations to you – to transport and courier service providers, for business operations, and to comply with legal obligations.
How your data is secured: through the use of technical and organizational solutions such as: storing information on secure servers, encrypting data transfers to and from our servers using SSL technology, encrypting payment transactions on the site using SSL technology, allowing access to your personal data only when necessary, encrypting personal data, encrypting emails, pseudonymizing and/or anonymizing personal data.Users of the www.moto24.ro website may exercise the rights provided by Regulation (EU) 2016/679 (General Data Protection Regulation), namely:
the right to access data and receive information about its use;
the right to request correction and/or completion of the information (right to rectification);
the right to request data deletion (right to be forgotten);
the right to restrict data usage;
the right to receive data in a portable format;
the right to object to data processing;
the right to withdraw consent for data processing;
the right to lodge a complaint with a supervisory authority.
by sending a request to the email address: dpo@moto24.ro
For details regarding the processing of personal data by TEMPO CONSULT SRL, you can visit the website www.moto24.ro, section Personal Data Protection.
Personal Data Protection
This Privacy Policy defines how we, TEMPO CONSULT SRL, collect, store, and use your personal data when you access or interact with our website www.moto24.ro, and where we obtain or collect your data from.
This Privacy Policy has been in effect since May 23, 2018.
Contents:
Summary
Details about our company
What information we collect when you visit our website
What information we collect when you contact us
What information we collect when you interact with our website
What information we collect when you place an order on our website
Use of automated decision-making systems
How we collect information about you from third parties
Disclosure and additional uses of your data
Duration of your data storage
Securing your information
Transfer of your data outside the European Economic Area
Your rights regarding personal data
Your right to object to data processing for certain purposes
Sensitive personal data
Changes to our privacy policy
Children's privacy
Copyrights
Summary
This section summarizes how we collect, store, and use your data. This summary is only intended to provide a general overview of the privacy policy. It is not a complete description and additional chapters in this document should be read for full understanding.
Data Controller: TEMPO CONSULT SRL
How we collect or obtain information about you:
when you provide such data (e.g.: by contacting us, by accessing, ordering, or purchasing various Tempo Consult services and products, by completing the request for offer form, by creating an account on the website, by subscribing to the company’s database to receive marketing updates regarding our services and products, by filling in online or offline forms to register for sweepstakes and events (e.g., fairs), by completing the loyalty card issuance form);
when you access our website, some data is collected via cookies; and
from third parties: tour operator agencies and resellers.
What information we collect: name, surname, phone number, home address, email address, IP address, company name (if applicable), VAT registration number (if applicable).
How we use your data: for business and administrative purposes (in particular to contact you and to process the orders you place on our website), to fulfill our contractual obligations, to promote our goods and services, and in connection with our legal rights and obligations.
Disclosure of user data to third parties: the minimum necessary to fulfill our contractual obligations to you, for business operation, and to comply with legal obligations.
Your data is not sold to third parties.
How long your data is stored: no longer than necessary – depending on our legal obligations (e.g., to maintain accounting records) or on any other basis under which we use the data (e.g., consent, contractual obligations, legitimate interests). Specific information about user data storage periods can be found in the section titled “Duration of your data storage.”
How your data is secured: through technical and organizational solutions such as: storing information on secure servers, encrypting data transfers to and from our servers using SSL technology, encrypting payment operations on the website using SSL technology, allowing access to your personal data only when necessary, encrypting personal data, encrypting emails, pseudonymizing and/or anonymizing personal data.
Use of cookies and similar technologies: we use cookies and similar information collection technologies, such as web beacons, on our website including essential, functional, analytical, and targeting cookies. For more information, please consult our cookie policy here:
https://www.moto24.ro/pagini-utile/politica-cookie-uri.html
Transfer of your personal data outside the European Economic Area: we will transfer your personal data outside the European Economic Area only if we are required to do so by law or in order to fulfill our contractual obligations to you – when we do so, we ensure that adequate safeguards are in place, for example: the protection of personal data to partners outside the EU is governed by standard contractual clauses for the transfer of personal data from the Community to third countries.
Use of automated decision-making processes: we use automated decision-making processes in connection with our website, for example: using Web Analytics tools, cookies, web beacons, or using targeting cookies to display ads to people who visit our website on other websites (for example, through Google AdSense network).
Your rights regarding your personal data:
you have the right to access your data and receive information on how it is used
you have the right to request correction and/or completion of the information (right to rectification)
you have the right to request data deletion (right to be forgotten)
you have the right to restrict data use
you have the right to receive the data in a portable format
you have the right to object to the processing of your data
you have the right to withdraw your consent for data processing
you have the right to appeal to a supervisory authority
Sensitive personal information: we collect what is commonly referred to as “sensitive personal data,” e.g., data regarding union membership. For more information, please consult the main section titled “Sensitive personal information.”
Details about our company
The data controller for our website is: TEMPO CONSULT SRL, located at Str. 13 Decembrie 31, Brașov, Romania.
You can contact the data controller by writing to the above address or by email at: dpo@moto24.ro
If you have any questions about this privacy policy, please contact the data controller.
What information we collect when you visit our website
We collect and use information from website visitors in accordance with this section and the section titled “Disclosure and additional uses of your data.”
Web Server Log Information
We use a third-party server to host our website, namely DATACORE SOLUTION SRL, whose privacy policy is available here: https://www.namebox.ro/politica-confidentialitate/.
Our website server automatically logs the IP address you use to access our website as well as other information about your visit, such as the pages accessed, requested information, the date and time of the request, the source of your access to our website (e.g., the website or URL (link) that referred you to our website), and the version of the browser and operating system.
Use of Web Server Log Information for IT Security Purposes
Our provider collects and stores server logs to ensure IT network security. This includes analyzing log files to help identify and prevent unauthorized access to our network, the distribution of malicious code, forecasting DDoS attacks and other cyberattacks by detecting unusual or suspicious activities.
Unless we are investigating suspected or potential criminal activity, we do not—and do not permit our provider to—attempt to identify you based on information collected through server logs.
Legal basis for processing: compliance with a legal obligation to which we are subject (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: logging access to our website using server log files is a technical measure to ensure an appropriate level of security to protect the information collected from our website in accordance with Article 32(1) of the General Data Protection Regulation.
Cookies and Similar Technologies
Cookies are data files sent from a website to a browser to record user information for various purposes.
We use cookies on our website, including essential, functional, analytical, and targeting cookies as well as web beacons. For more information about our use of cookies, please refer to our Cookie Policy, available here: https://www.moto24.ro/pagini-utile/politica-cookie-uri.html
You can reject some or all of the cookies we use on our website by changing your browser settings or by disabling non-essential cookies using our cookie control tool. However, rejecting cookies may affect the functionality of the website or certain features. For more information about cookies, including how to change your browser settings, visit www.allaboutcookies.org or consult our Cookie Policy.
Information We Collect When You Contact Us
We collect and use information from individuals who contact us in accordance with this section and the section titled Disclosure and Additional Uses of Your Information.
When you send a message to the email address displayed on our website, we collect your email address and any other information you provide in that email (such as your name, phone number, and any information included in your email signature block).
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: to respond to inquiries and messages we receive and to maintain records of correspondence.
Legal basis for processing: it is necessary to perform a contract or to take steps at your request before entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why processing is necessary to perform a contract: if your message relates to the provision of goods or services or taking steps at your request prior to providing our goods and services (e.g., providing information about such goods and services), we will process your information in order to do so.
Transfer and Storage of Your Information
We use a third-party email provider to store the emails you send us. Our email provider is Microsoft - Office 365. Its privacy policy is available here: https://privacy.microsoft.com/en-us/privacystatement.
Emails you send to us will be stored within the European Economic Area on Microsoft Office 365 servers in Austria.
Contact Form
When you contact us using the contact form, we collect: first name, last name, email, and phone number. We also collect any other information you provide when filling out the contact form in the "comments" field.
If you do not provide the required information requested by the contact form, you will not be able to submit it, and we will not receive your request, meaning we will be unable to respond.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: to respond to inquiries and messages we receive and to maintain records of correspondence.
Legal basis for processing: it is necessary for the performance of a contract or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why it is necessary for contract performance: if your message concerns the provision of goods or services or steps at your request before providing our goods and services (e.g., providing information about such goods and services); we will process your information to do so.
Transfer and Storage of Your Information
Messages you send to us via our contact form will be stored within the European Economic Area on the servers of our hosting provider – Datacore Solution SRL in Romania and/or on the servers of our email provider – Microsoft Office 365 in Austria.
Their privacy policies are available here:
Phone
When you contact us by phone, we collect your phone number and any information you provide during the conversation. We record telephone calls.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: to respond to inquiries and messages we receive and to maintain records of correspondence.
Legal basis for processing: it is necessary for the performance of a contract or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why it is necessary for contract performance: if your message concerns the provision of goods or services or steps at your request before providing our goods and services (e.g., providing information about such goods and services); we will process your information to do so.
Transfer and Storage of Your Information
Information about your call, such as your phone number and the date and time of your call, is processed by our telephone service provider, Orange Romania, located in Romania. Its privacy policy is available here:
https://www.orange.ro/termeni-si-conditii/#politicaconfidentialitate
If you contact us by mail, we will collect any information you provide in any postal communications you send us.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: to respond to inquiries and messages we receive and to maintain records of correspondence.
Legal basis for processing: it is necessary for the performance of a contract or to take steps at your request prior to entering into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why it is necessary for contract performance: if your message concerns the provision of goods or services or steps at your request before providing our goods and services (e.g., providing information about such goods and services); we will process your information to do so.
Information We Collect When You Interact with Our Website
We collect and use information from individuals who interact with certain features of our website in accordance with this section and the section titled "Disclosure and Additional Uses of Your Information."
Newsletter
When you subscribe to our newsletter to receive information about promotions, events, or contests via subscription forms or any other form in which you consent to be added to our database, we collect first name, last name, and email address.
Legal basis for processing: your consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to receive our newsletter by signing up using the steps described above.
Transfer and Storage of Your Data
We use a third-party service to send our newsletter and manage our email list: Mailchimp.
Its privacy policy is available here: https://mailchimp.com/legal/privacy/
The information you provide to subscribe to our newsletter will be stored in the European Economic Area on our provider's servers.
Use of Web Beacons and Similar Technologies in Emails
We use technologies such as web beacons (small graphic files) to measure the performance of our emails—such as delivery rates, open rates, click rates, and unsubscribe rates, as well as the links clicked by the user. We will use web beacons to measure interaction within a newsletter.
For more information on how we use web beacons in our newsletter emails, please consult our cookie policy, available here: https://www.moto24.ro/pagini-utile/politica-cookie-uri.html
For more information about our newsletter provider and the use of web beacons, consult their privacy policy available here: https://mailchimp.com/legal/privacy/
Registration on Our Website
When you register and create an account on our website, we collect the following information: first name, last name, email address, and phone number.
If you do not provide all the information required by the registration form, you will not be able to register or create an account on our website.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: registering and managing accounts on our website to allow you to access your service purchase history, invoices, and product wishlist.
Transfer and storage of your data:
The information you provide through the registration form on our website will be stored in the European Economic Area on the servers of the web hosting provider Datacore Solution SRL in Romania. Its privacy policy is available here: https://www.prologue.ro/servicii/hosting/
Information We Collect When You Place an Order on Our Website
We collect and use information from individuals who place an order on our website in accordance with this section and the section titled “Disclosure and Additional Uses of Your Data.”
Information Collected When You Place an Order
Required Information
When you place an order for goods or services on our website, we collect: first name, last name, email, phone number, billing address, company name (if applicable), unique identification code, and company registration number.
If you do not provide this information, you will not be able to purchase our goods or services on our website or enter into a contract with us.
Legal basis for processing: necessary for the performance of a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason it is necessary for contract performance: we need the required information collected through our checkout form to identify the contracting party and to contact you in order to fulfill our contractual obligations, including sending receipts and order confirmations.
Legal basis for processing: compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: we are legally obligated to issue an invoice for the goods and services you purchase from us, if you are registered for VAT purposes, and we require the mandatory information collected for this purpose via our payment form.
Optional Information
You may also give your consent if you wish to receive marketing communications from us. For more information, please refer to the section “Marketing Communications” below.
Legal basis for processing: our legitimate interests (Article 6(1)(a) of the General Data Protection Regulation).
Legitimate interests: you agree to us processing any optional information you provide by submitting it to us so that you can stay informed about our offers and services.
Marketing Communications
At checkout, you will have the option to receive marketing communications from us.
Transfer and storage of your information:
We use a third-party service to manage our email list: Mailchimp.
The information you submit to subscribe to our newsletter will be stored in the European Economic Area on the servers of the third-party email list manager in Romania.
Use of Web Beacons and Similar Technologies in Emails
We use technologies such as web beacons (small graphic files) to evaluate the performance of our emails, such as delivery rates, open rates, and click-through rates.
For more information on how we use web beacons in our emails, please consult our cookie policy, available here: https://www.moto24.ro/pagini-utile/politica-cookie-uri.html
Our Goods and Services
You can sign up to receive marketing communications from us about our goods and services via email, text message, phone, and mail by completing the form and checking the box indicating that you wish to receive such communications.
We will only send marketing communications about our goods and services if you sign up to receive them.
Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: you give your consent to receive information about our goods and services by signing up to receive such information in accordance with the steps described above.
Information Collected or Obtained from Third Parties
This section outlines how we obtain or collect information about you through third parties.
Information Received from Third Parties
In general, we receive information about you from third parties. Those third parties from whom we receive data about you are typically group companies, affiliates, business partners, or individuals who purchase our services (also) on your behalf.
It is also possible that third parties with whom we have had no prior contact may provide us with information about you.
The information we obtain from third parties will generally include your name and contact details, but may include any additional information about you that is provided to us.
Legal basis for processing: necessary for the performance of a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why it is necessary for the performance of a contract: if a third party has provided information about you (such as your name and email address) to supply you with services, we will process your information to take steps at your request to enter into a contract with us (as applicable).
Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: if you have requested a third party to disclose information about you to us and the purpose of the disclosure is not related to fulfilling a contract or service by us to you, we will process your information based on the consent you gave by requesting the third party to share your data with us.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: where a third party has disclosed information about you to us and you have not given your consent to the disclosure, we will have a legitimate interest in processing that information under certain circumstances.
For example, we will have a legitimate interest in processing your information to fulfill our obligations under a subcontract with the third party, where the third party has the primary contract with you. Our legitimate interest is in fulfilling our obligations under our subcontract.
Similarly, third parties may disclose information about you to us if you have breached or may breach any of our legal rights. In such cases, we will have a legitimate interest in processing such information to investigate and pursue any such potential breach.
If We Receive Information About You in Error
If we receive information about you in error from a third party and/or do not have a legal basis for processing such information, we will delete your information.
Information Obtained by Us from Third Parties
In certain circumstances (e.g., to verify the information we hold about you or to obtain missing data required to provide you with a service), we will obtain your data from publicly accessible sources, both within and outside the EU, such as public institutions/authorities.
In certain circumstances, we will also obtain information about you from private sources, both inside and outside the EU, such as insurance companies. This data will be processed only with your explicit consent.
Legal basis for processing: necessary for the performance of a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why it is necessary for the conclusion of a contract: if you have entered into a contract or requested that we enter into a contract with you, we will obtain information about you from public sources to help us understand your business and provide services at an appropriate standard. For example, we may obtain and/or verify your email address from your website if you request that we send you information and we do not already have your email or need to confirm it.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: in certain circumstances, we will have a legitimate interest in obtaining information about you from public and private sources. For example, if you have breached or we suspect you have breached any of our legal rights, we will have a legitimate interest in obtaining and processing information about you from such sources to investigate and pursue any suspected or potential breach.
Legal basis for processing: consent (Article 6(1)(a) of the General Data Protection Regulation).
Consent: we may obtain information from third parties if you have agreed that such parties may share your data with us by, for example, ticking a box indicating that you wish your information to be shared with us.
Use of Automated Decision-Making Mechanisms
We use automated decision-making mechanisms on our website. We do not consider that this has any legal effect on you or affects you in a similar way.
You have the right to object to our use of automated decision-making mechanisms and profiling as described in this section. You can do this by opting out of cookies and similar technologies, as described in the relevant section of this privacy policy. If you do not want us to process your real IP address (usually the IP address assigned by your Internet Service Provider) when you visit our site, you can use a virtual private network (VPN) or a free service such as Tor.
You can learn more about the use of cookies and similar technologies (including the legal basis for their use) and how to opt out of them in our cookie policy, available here:
https://www.moto24.ro/en/content/cookies-policy
Automated Decision-Making Mechanisms
Automated decision-making mechanisms are those that make decisions by technological means (through a machine) without human involvement.
Use of Automated Decision-Making Mechanisms for Advertising
We automate the display of advertisements containing our products and services on other websites you visit using cookies. For additional information about the types of cookies we use, see our cookie policy, available here:
https://www.moto24.ro/en/content/cookies-policy
Logic involved: Automatically displaying ads to people who have visited our site increases advertising efficiency and is more cost-effective for us than manual display or other advertising methods.
Significance and anticipated consequences: Cookies will be used to recognize that you have visited our site in order to display ads to you (unless you have blocked such cookies), and will collect information about your online behavior.
How you can object: You can block these types of cookies by using your browser settings. For more information, see our cookie policy:
https://www.moto24.ro/en/content/cookies-policy
Disclosure and Further Use of Your Data
This section sets out the circumstances in which we will disclose your data to third parties and any additional purposes for which we use your data.
Disclosure of Your Information to Service Providers
We use a number of third parties to provide us with services necessary to run our business or to help us operate our business, and who process your information for us on our behalf, namely:
Telephone service providers
Email service providers
IT service providers
Website developers
Web hosting service providers
Marketing service providers
Email marketing service provider
Your information will be shared with these service providers where necessary to provide you with the service you requested, whether that request is to access our website or to order goods and services from us.
We do not publicly disclose the identity of our service providers for security and competitive reasons. However, if you would like more information about the identity of our service providers, please contact us directly via our contact form on the page https://www.moto24.ro/en/content/contact or by email at secretariat@TempoConsult.ro, and we will provide such information if you have a legitimate reason for requesting it.
Legal Basis for Processing: Legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate Interest: In cases where we share your information with third parties in contexts other than when necessary to perform a contract (or following your request to do so), we will share your information with such third parties to enable us to efficiently operate and manage our business.
Legal Basis for Processing: Necessary for the performance of a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why it is necessary for the performance of a contract: We may share information with our service providers to allow us to fulfill our obligations under the respective contract or to take the steps you have requested before entering into a contract with you.
Disclosure of Your Information to Other Third Parties
We disclose your information to third parties in certain circumstances, as described below.
Providing information to third parties such as Google Inc., Facebook.
Google collects information through the use of Google Analytics on our website. Google and Facebook use this information, including IP addresses and data from cookies, for various purposes, such as improving our services and your browsing experience. The information is collected anonymously by Google and Facebook.
Legal Basis for Processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate Interests: Improving the quality of our services.
Sharing your information with third parties that are either related to or associated with the operation of our business, where necessary.
These third parties include consultants, affiliates, business partners, independent contractors, and insurers. Additional information about each of these third parties is provided below.
Legal Basis for Processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate Interest: The efficient operation and management of our business.
Consultants
Occasionally, we seek advice from consultants such as lawyers, audit firms, public relations professionals, and social research firms. We will share your information with these third parties only when necessary to enable them to provide us with relevant advice. Our consultants are located in Romania.
Business Partners
Business partners are companies with which we collaborate and which provide goods and services similar to ours, complementary to our business, or which allow us to provide goods or services we cannot offer alone. We share information with our business partners when you have requested services provided by them, either independently or in connection with our own services, and in order to fulfill our contractual obligations to you.
For more information about the safeguards used when your information is transferred outside the European Economic Area, please refer to the section of this privacy policy below titled Transfer of Your Data Outside the European Economic Area.
Independent Contractors
Occasionally, we use independent contractors in our business. Your information will be shared with independent contractors only when it is necessary for them to perform the service we have contracted them to carry out in connection with our business.
Insurers
We will disclose your information to our insurers where necessary, for example: if you opt for an insurance system when purchasing a product, or afterward, in connection with a complaint or a potential claim we receive or submit, or in accordance with our general disclosure obligations under our insurance agreement.
Our insurers are located in Romania.
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: The effective operation and management of our business.
Legal basis for processing: Necessary for the performance of a contract (or to take steps at your request before entering into a contract) (Article 6(1)(b) of the General Data Protection Regulation).
Reason why it is necessary for the performance of a contract: We need to disclose information to third parties (partners, insurers, etc.) in order to fulfill our contractual obligations to you or to take steps at your request before entering into a contract.
We do not publicly disclose the identities of all third parties with whom we may share information for security and competitive advantage reasons. However, if you wish to obtain further information about the identities of such third parties, please contact us directly via the contact form at https://www.moto24.ro/en/content/contact or via email at secretariat@TempoConsult.ro. We will provide such information where you have a legitimate reason to request it and only if we have shared your data with such third parties.
We may disclose your information to a prospective or actual buyer or seller in the context of a business sale or acquisition, merger, or similar (real or potential) event.
Legal basis for processing: Legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: To allow access to information by a potential buyer, seller, or similar party for the purpose of carrying out such a transaction.
Disclosure and Use of Your Information for Legal Reasons
Reporting suspected criminal behavior or threats to public safety to a competent authority
If we suspect criminal or potentially criminal behavior, we may, in certain circumstances, need to contact a competent authority, such as the police. This might apply, for example, if we suspect fraud, cybercrime, or receive threats or malicious communications towards us or third parties.
In general, we will only process your information for this purpose if you were involved in or affected by such an incident in some way.
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: Preventing crime or suspected criminal activity (such as fraud).
In connection with enforcing or potentially enforcing our legal rights
We will use your information in relation to enforcing or potentially enforcing our legal rights, including, for example, sharing information with debt collection agencies if you fail to pay amounts due when contractually obligated to do so.
Our legal rights may be contractual (where we have entered into a contract with you) or non-contractual (such as rights under copyright law or tort).
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: To enforce our legal rights and take steps to ensure our legal rights are protected.
In connection with a legal dispute or potential legal dispute
We may need to use your information if we are involved in a dispute with you or a third party, for example, to resolve the dispute, or as part of mediation, arbitration, court proceedings, or a similar process.
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: To resolve disputes or potential disputes.
To comply with ongoing legal, regulatory, or other legal obligations
We will use and process your information to comply with the legal obligations we are subject to. For example, we may need to disclose your information pursuant to a court order or subpoena if we receive one.
Legal basis for processing: Compliance with a legal obligation (Article 6(1)(c) of the General Data Protection Regulation).
Legal obligation: Legal requirements to disclose information as imposed by national or international laws (e.g., under an international treaty signed by Romania).
Legal basis for processing: Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interest: In cases where such legal obligations are part of another country's laws and have not been incorporated into Romanian law, we have a legitimate interest in complying with them.
Duration of Storage of Your Data
This section establishes how long we retain the collected data. We have set specific retention periods where possible. In cases where this was not possible, we have established the criteria we use to determine the retention period.
Retention Periods
Server logs: we retain server log information for a period of 6 months.
Order information: when you place an order for goods and services, we retain this information for six years from the end of the financial year in which you placed the order, in accordance with our legal obligation to keep records for tax purposes.
Correspondence: when you make a request or contact us for any reason, whether by email, through our contact form, or by phone, we will keep your information as long as necessary or until you expressly request the deletion of your data, which will be applied in correlation with the legal obligations incumbent upon us.
Newsletter: we keep the information you used to subscribe to our newsletter as long as you remain a subscriber (until you unsubscribe) or if we decide to cancel our newsletter service.
Criteria for Determining Retention Periods
In any other circumstances, we will keep your information only as long as necessary, taking into account the following:
the purpose and use of your information both currently and in the future (for example, if it is necessary to continue storing that information to fulfill our contractual obligations with you or to contact you in the future);
if we have a legal obligation to continue processing your information (such as any record-keeping obligations imposed by relevant laws or regulations);
if we have any basis to continue processing the information (such as your consent);
if we have a legitimate interest in continuing to process your data;
the levels of risk, cost, and responsibility involved in continuing to hold the information.
Securing Your Information
We take appropriate technical and organizational measures to secure your information and protect it against unauthorized or unlawful use, accidental loss, or destruction, including:
sharing and providing access to your data to the minimum necessary extent, subject to confidentiality restrictions, where applicable and anonymously whenever possible;
using secure servers for storing information;
verifying the identity of any person requesting access to information before granting access;
using Secure Sockets Layer (SSL) encryption for any information you send us through forms on our website;
transferring your data only through a closed system or via encrypted data transfers.
Transmission of Information to Us by Email
Transmission of information over the internet is not entirely secure, and if you send us information via the internet (by email or any other means), you do so entirely at your own risk.
We cannot be held responsible for any expenses, loss of profit, reputational damage, harm, liabilities, or any other form of loss or damage you may suffer as a result of your decision to send information to us by such means.
Transfer of Your Data Outside the European Economic Area
Your data will not be transferred outside the EEA.
Safeguards Used: Contractual clauses for the transfer of personal data from the European Union to third countries – pursuant to Article 46(2)(c) of the General Data Protection Regulation.
Your Rights Regarding Personal Data
Subject to certain restrictions, you have the following rights concerning your data, which you can exercise by completing the forms at https://www.moto24.ro/en/content/data-protection or by sending a written request to TEMPO CONSULT SRL at Str. 13 Decembrie 31, Brasov 500030, Romania, or by emailing dpo@moto24.ro:
to request access to your information and details regarding its use and processing;
to request correction or deletion of your data;
to request restriction of the use of your data;
to receive the information you have provided us in a structured, commonly used, and machine-readable format (e.g., a CSV file) and the right to transfer that information to another data controller (including a third-party data controller);
to object to the processing of your data for certain purposes (for more information, please see the section below titled "Your Right to Object to Data Processing for Certain Purposes"); and
to withdraw your consent to the use of your data at any time if we rely on your consent to use or process such information. Please note that withdrawing consent will not affect the legality of processing your data based on your consent before you withdrew it.
In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your residence, workplace, or alleged infringement of the Regulation.
For this purpose, in Romania, the supervisory authority is: www.dataprotection.ro
Verification of Your Identity When Requesting Access to Your Information
If you request access to your information, we are legally obligated to take all reasonable measures to verify your identity before granting such access.
These measures are designed to protect your information and reduce the risk of identity fraud, identity theft, or unauthorized access to your information.
How We Verify Your Identity
If we have sufficient information about you in our database, we will attempt to verify your identity using this information.
If it is not possible to identify you based on this information, or if we do not have enough information about you, we may request copies or certified copies of documents in order to verify your identity before providing access to your data.
We will confirm the exact information required to verify your identity in your specific circumstances if and when you make such a request.
Your Right to Object to Data Processing for Certain Purposes
You have the following rights regarding your data, which you can exercise by writing to TEMPO CONSULT SRL at Str. 13 Decembrie 31, Brasov 500199, Romania, or by sending an email to dpo@moto24.ro:
To object to our use or processing of your information in order to perform a task in the public interest or in our legitimate interest, including analyzing or predicting your behavior based on your information; and
To object to the use or processing of your data for direct marketing purposes (including any profiling related to this direct marketing).
You can also exercise your right to object to the use or processing of your data for direct marketing purposes by:
Clicking the unsubscribe link contained at the bottom of any marketing email we send you and following the instructions that appear in your browser after clicking that link;
Sending an SMS message containing only the word “UNSUBSCRIBE” in response to any marketing communication we send by text message or by accessing the link indicated in the SMS message received; or
Sending an email to protectiedate@TempoConsult.ro requesting that we no longer send marketing communications, or including the word “UNSUBSCRIBE” in your message; or
Completing the form on the website https://www.moto24.ro/en/content/data-protection
For more information about how you can object to the use of data collected through cookies and similar technologies, please consult our cookie policy available here: https://www.moto24.ro/en/content/data-protection
Sensitive Personal Data
“Sensitive personal data” are information about an individual that reveal racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership; genetic data; biometric data for the purpose of uniquely identifying an individual; health information; or information about a person’s sexual life or sexual orientation.
In specific cases, we collect “sensitive personal data” regarding health, trade union membership, and data of minors (name, surname, age, personal identification number, passport series and number).
Health-related personal data are provided by users when they have special requirements concerning transport or accommodation services they purchase (e.g., allergies – requesting a special menu at a hotel, disabilities – requesting a hotel with a ramp, etc.).
We process data concerning trade union membership because, based on partnerships with certain unions, members of those unions may benefit from certain facilities and discounts.
We process minors’ data to ensure the optimal provision of services contracted by the legal representatives of the minors.
However, if you mistakenly or intentionally send us other sensitive personal information, you will be considered to have given explicit consent for us to process such sensitive personal information in accordance with Article 9(2)(a) of the General Data Protection Regulation. We will use and process your sensitive personal information solely for the purpose of deleting it.
Changes to Our Privacy Policy
We update and modify our Privacy Policy periodically.
Minor Changes to Our Privacy Policy
If we make minor changes to our Privacy Policy, we will update the Privacy Policy with a new effective date indicated at the beginning of the document.
The processing of your information will be governed by the practices set forth in the new version of the Privacy Policy from its effective date.
Major Changes to Our Privacy Policy or to the Purposes for Which We Process Your Information
If we make major changes to our Privacy Policy or intend to use your data for a new purpose or for a purpose different from the one for which it was originally collected, we will notify you by email (if possible) or by posting a notice on our website.
We will provide you with information about the change in question, including the purpose and any other relevant details before using your information for the new purpose.
Whenever necessary, we will obtain your prior consent before using your information for a purpose different from the one for which it was originally collected.
Privacy of Minors
We process data of individuals under 18 years of age only with the consent of their legal representative, in order to provide the contracted services optimally through the legal representatives of the minors.
It is possible that we receive information concerning persons under 18 years of age through fraud or deception by a third party. If we become aware of this, upon verification of the information and where the law requires, we will immediately obtain consent from the legal representative to use this information or, if consent cannot be obtained, we will delete the information from our servers.
If you wish to notify us about receiving information regarding persons under 18 years of age, please do so by sending an email to dpo@moto24.ro.
General Definition
Moto24 may grant discounts in the form of promotional codes within commercial campaigns conducted through public or private channels (e.g., newsletter, SMS, customer accounts, partnerships, etc.).
Naming of Promotional Codes
Promotional codes may include numbers, letters, or symbolic combinations (e.g., MOTO19, VIP10, NEWS24).
The name of the promotional code does not guarantee the percentage value of the discount offered, as it serves exclusively as an identifier for the campaign.
Applicable Discount
The actual discount value associated with a promotional code is:
the one explicitly communicated in the material where the code was provided (e.g., email, SMS, banner, web campaign);
applicable according to the established conditions (e.g., validity period, minimum order value, eligible products, usage limitations);
not combinable with other discounts, except where otherwise stated.
Exclusions and Merchant’s Rights
Moto24 reserves the right to:
invalidate codes used outside their validity period or in violation of the communicated conditions;
modify, withdraw, or suspend promotional codes without prior notice in case of technical error, fraud, abuse, or misinterpretation;
refuse fulfillment of an order where a promotional code was applied improperly.
Payment methods
Payment is made to the courier at the moment your order package is delivered. The invoice will be either sent to you by email or you will find it printed inside the package. The receipt for the amount paid will be issued to you by the courier.
The fees for the chosen shipping/payment method are displayed at the final stage of the order and will be added to the total order value.
For ensuring transaction security, www.moto24.ro uses the solutions offered by Netopia/MobilPay and Raiffeisen Bank/Plationline.ro. Your information is never stored on the www.moto24.ro server. The bank and payment processors are the only entities that come into contact with your information, and they provide full guarantee.
You can make online payments using your personal or company card, under full security conditions. Accepted cards for payment are those issued under the VISA (Classic and Electron) and MASTERCARD (including Maestro) brands. The payment is based on a secure online transaction processing system that offers confidentiality, security, and simplicity in purchasing products and services via the Internet. Card data processing is done exclusively through the bank; our store neither requests nor stores any card details.
Important to know! – No commission is charged for payments made by bank card!
To complete the transaction correctly, you must provide the card number (all digits from the four groups on the front of the card, without spaces), the expiration date, and the last three digits on the back of the card (CVV/CVC) printed on the signature strip (depending on the card, these may be missing).
Regardless of the currency in your account, transactions are made in Romanian lei, at your bank’s exchange rate.
Online payment by Raiffeisen Bank Shopping Card in 6 interest-free installments
Take advantage of the fixed monthly installment option, without interest, using the following shopping cards:
Raiffeisen Bank Standard
Raiffeisen Bank Vodafone
Raiffeisen Bank Gold
How the "Interest-Free Installments" facility works:
Choose the payment method "interest-free installments via Raiffeisen shopping card" and select the desired number of installments – up to 6 installments
Make the actual payment
Monitor the equal interest-free installment and repayment details in your monthly activity report
Repay the monthly installment by the due date to benefit from 0% interest.
For more details about the Multishop program, visit this link: http://carddecredit.ro/multishop
Online payment with credit card in up to 6 installments WITHOUT interest
You can opt for payment with your credit card issued by one of the following banks:
Alpha Bank
Banca Transilvania
BRD
Garanti Bank
Credit Europe – Card Avantaj
We recommend that before making a payment by bank transfer (payment order), you wait for confirmation that all the products in your order are in stock and can be delivered. You will receive this information shortly after your order has been registered. Also, the proforma invoice will be sent to you by email in electronic format. Products will be delivered only after the transfer has been made to one of the accounts below:
Company name: SC TEMPO CONSULT SRL
RON account: RO20 RZBR 0000 0600 1424 4289 / Bank: Raiffeisen Brașov
Unique registration code: RO16814846
Product delivery will only be made after the funds have been credited to our account. Payment confirmation may take between 24 and 48 hours.
If you choose to pick up the products personally from our store located in Brașov, you can pay in cash or by bank card.
Before coming to the store to collect your products, please wait for confirmation that all the items in your order are in stock and ready for delivery. You will receive this information by phone and/or in writing when your order is ready to be collected.
From the moment you are notified to come to the store, you may do so within 7 business days. Otherwise, your order will be automatically canceled.